🔒 Privacy Notice

Who We Are

Mellor Property Solutions is a company offering landlords guaranteed rent and fully managed rental services using the ‘Rent-to-Rent’ model. We are committed to protecting your privacy and handling your data in a way that is transparent, fair, and lawful.

What Information We Collect

When you contact us through our website, social media, or directly, we may collect:

  • Full name

  • Email address

  • Phone number

  • Property location or details (if you provide them)

We only collect what we need to respond to your enquiry or to offer our services.

Why We Collect Your Data

We use your personal data to:

  • Respond to your enquiries

  • Provide information about our services

  • Arrange property visits or consultations

  • Send relevant follow-up communications

  • Comply with legal and regulatory obligations

Our Legal Basis for Using Your Data

Under the UK GDPR, we rely on one or more of the following lawful bases:

  • Consent – when you opt in to receive updates or request a call.

  • Legitimate interests – to respond to your enquiry or follow up on service discussions.

  • Contract – when you work with us or enter into an agreement.

  • Legal obligation – for regulatory compliance.

How Long We Keep Your Data (Retention)

We retain your contact information (name, email, phone number) for up to 2 years from our last communication with you, unless you become a client or request deletion earlier.

If we have entered into a service agreement with you, we may retain your data for up to 7 years for legal or financial record-keeping.

After these periods, your data will be securely deleted or anonymised.

Sharing Your Data

We do not sell or share your data with third parties for marketing.
We may share it with trusted partners only where necessary, such as:

  • Our website hosting or email service provider

  • CRM or property management tools (e.g., to manage appointments)

  • Legal or regulatory bodies (if required)

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Object to processing or request restriction

  • Withdraw your consent at any time

  • Lodge a complaint with the ICO (www.ico.org.uk)

To make a request, please contact:
📩 info@mellorpropertysolutions.com
📞 07359 901482

Data Protection

We use secure platforms to store your information, and we take appropriate technical and organisational steps to keep your data safe from unauthorised access, alteration, or loss.

Contact Us

If you have any questions about this Privacy Notice or how we use your data, feel free to get in touch:

Mellor Property Solutions
📩 info@mellorpropertysolutions.com
📞 07359 901482

Last Updated:

April 2025